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Terms & Conditions

By placing order at Fillyz.com you are agreeing with these terms & conditions below.

Please read all terms and conditions below very carefully to prevent any unfavorable surprises in future. Fillyz.com reserves the rights to add, edit or remove any of the terms and condition with or without any prior notice to any of its associates i.e. customers, suppliers and service partners etc.
 
Products Availability (Inventory)
Any item ordered by you (customer) is subject of availability. In case of unavailability of any exact product, you will be offered to select an alternate item. if in case you don't want a replacement, you will get the 100% refund of your order or as applicable* (in exceptional cases*). 

We (Fillyz.com) reserve complete rights to remove or alter any product offering with or without any prior notice to anyone.
 
Exchange Rates (Currency conversion)
Currency conversation rate on our website (www.Fillyz.com) may differ from the other currency conversion services like xe.com, google currency convertor etc. because our exchange rates are based on the exchange rates offered by our payment processing agencies.
 
Order Processing
Specified order processing days & delivery days are working days only. Weekends (Saturday & Sunday in few countries), Holidays & National holidays will remain excluded from delivery timeline whether said or not. So please keep it in mind while placing your order with short deadlines.
 
Order Security Check
We hold every received order on security check for few hours. If in case we require some additional verification on your order, you may require submitting some additional documents to verify your identity in relation with the credit card/bank information used to make the payment. 

These documents includes but not limited to are; Photo Identity proof + Credit Card Statement Copy (FAX/Scan Copy). If you are not comfortable submitting these details, your order will get cancelled with immediate effect and money will be refunded back to source of payment i.e. - credit card/bank account.
 
Order Cancellation
Normally you can cancel your orders within 24 hours of grace period or until the order is not pushed into processing section. Order cancellation requests received after your order goes into processing, will be subject of deductions as specified into return/refund policy

We reserve the rights to cancel any of the order with/without prior notice.

Cancellation Charges
Order cancellation may or may not be subject deductions. List of applicable deductions are given in return/refund policy. If the customer cancels the order within 48 hours we would return the whole amount of the order. 10% of the whole amount of the order will be deducted on the cancellation after 48 hours as processing charge & other expense.

Priority Order
A priority order cannot be cancelled once placed because it goes into processing instantly after payment receipt. Cancellation request on priority order will be subject of deductions as applicable or as specified in return refund policy.

Accessories
Matching accessories shown with product picture are for illustration & photographic purpose only. Ordered accessories will be best matching with the product.

Tailor Made Items
Tailor made item (apparels which has been custom stitched according to your supplied measurement) cannot be returned for full refund until otherwise special conditions as specified in return/refund policy. In general, these items can only be corrected/rectified/modified and will be re-shipped to you.

Octroi/Import Duties/Custom Charges
Octroi charges are applicable & levied by your country's custom department, so you (customer) will be responsible to pay any sort of octroi (import duties), in addition to the total order amount paid at Fillyz.com. No Return/ Refund Requests/Chargeback cases will be entertained in such case.

Product Pricing
We (Fillyz.com) reserve complete rights to modify the pricing norm of any of the products & offered services, with or without any prior notice.

Offers & Promotion
We (Fillyz.com) reserve complete rights to start/modify/cancel/applying or, not applying (for any individual order/customer) any of the promotional offer, discount or activity, with or without any prior notice.

Item/Order Not received on time
If you are ordering an item for a specific celebration you should specify a date to receive. we call it DTR (Date to receive). If you are ordering on a strict timeline and your item will go useless after a certain date then you MUST specify it while checkout in deadline information box. 

Without a mentioned deadline, we won't approve a return if it doesn't arrive at your end on your expected date. Fillyz.com also protects the rights of customers so we always ask you before delivering any alternative product(s), but don't bear any claims of bad delivery.
 
Last-minutes required Changes Made the Item Go Useless for You
We presume that you keep enough time margins before placing an order with us to protect yourself from last minute issues. If an item arrives you and you caught some stitching/fitting issue at the last moment and it causes you not being able to use the item on a specific celebration date, we won't approve the return or refund or such order.

Because it's generic understanding that you should have yourself protected some such issues. 

However, we can take the item back from you for correction/rectification/modification etc. and we will re-ship the item to you once corrected.

Delivery Un-accepted of New Order
If due to any reason you declined to accept the delivery, it will be subject of deductions as applicable on individual order.

Delivery Un-accepted for Item of Correction
If due to any reason you declined to accept the delivery of an item which was on correction/alteration/modification, you (customer) won't be eligible for any percentile of refund of order amount, at all.

Offers & Promotion
We (Fillyz.com) reserve complete rights to start/modify/cancel/applying or, not applying (for any individual order/customer) any of the promotional offer, discount or activity, with or without any prior notice.
Untill unless specified, no two promotions can be merged together. At a time only one discount or promotion can be applied on order.

Return Policy & Refund Calculation Method
Click here to read quick info on return / refund policy.

Shipment Carrier
We (Fillyz.com) reserve complete rights to use/choose/change any of the shipment carrier/shipping agency for delivery order parcels to customer locations.

All Jurisdiction and matters of arbitration in Mumbai High Court, Mumbai, Maharashtra, India only.